1. Who We Are

Fit With Gopal ("we", "us", "our") is a personal training service operating in Bangkok, Thailand. Contact us at hello@fitgopal.com or via WhatsApp at +66 62 856 5330.

2. What Data We Collect

We collect information you voluntarily provide to us:

Contact details — your name, email address, phone number, WhatsApp handle
Health & fitness information — goals, training history, injuries or medical notes you share with your coach
Payment information — bank transfer references or PromptPay details (we do not store card numbers)
Website analytics — anonymised usage data via Google Analytics 4 (pages visited, session duration, referral source)
Form submissions — lead-magnet email submissions processed via Netlify Forms

3. How We Use Your Data

We use your data exclusively to:

Deliver and personalise your coaching programme
Schedule sessions and send reminders (via Calendly and WhatsApp)
Send the free training guide you requested
Contact you about your account, programme updates, or relevant offers
Improve our website and services using anonymised analytics

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Sharing

We use the following third-party services that may process your data on our behalf:

Calendly — appointment scheduling (calendly.com)
Netlify — website hosting and form processing (netlify.com)
Google Analytics 4 — website analytics (anonymised, IP-masked)
WhatsApp / Meta — direct client communication

Each service is subject to its own privacy policy. We only share the minimum data necessary for each service to function.

5. Data Retention

We retain your personal data for as long as you are an active client, and for up to 3 years after your last session to handle any queries or disputes. You may request deletion at any time.

6. Your Rights

You have the right to:

Access the data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at hello@fitgopal.com.

7. Cookies

Our website uses cookies for analytics (Google Analytics 4) and functionality. You can accept or decline non-essential cookies via the cookie banner shown on your first visit. Essential cookies required for the site to function cannot be disabled.

8. Security

We take reasonable technical and organisational measures to protect your data. Our website is served over HTTPS. Sensitive client health information is stored only in secured, access-controlled systems.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on our website. The "last updated" date at the top of this page will always reflect the most recent version.

10. Contact

Questions about this policy? Reach us at hello@fitgopal.com or via WhatsApp: +66 62 856 5330.

Privacy Policy